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Privacy Policy

Your privacy is important to us

Last updated: • Effective Date:

Table of Contents

Introduction

At Foodly Sooq, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

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  • Account Information
  • Payment Information
  • Communication Data

Automatically Collected Information

  • Usage Data
  • Device Information
  • Cookies
  • Location Data

How We Use Your Information

Service Delivery

  • Process and fulfill orders
  • Manage your account
  • Provide customer support
  • Send order confirmations and updates

Communication

  • Send marketing communications (with consent)
  • Notify about policy changes
  • Respond to inquiries
  • Send security alerts

Improvement

  • Analyze website performance
  • Improve our products and services
  • Personalize user experience
  • Conduct research and analytics

Legal Compliance

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Protect rights and safety
  • Resolve disputes

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy.

Service Providers

We may share information with trusted service providers who assist in our operations, such as payment processors, shipping companies, and email service providers.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred with advance notice to users.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Technical Safeguards

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security updates
  • Access controls and authentication

Physical & Administrative Safeguards

  • Secure facilities and equipment
  • Employee training and background checks
  • Data access policies
  • Incident response procedures

Your Privacy Rights

Access & Portability

Request a copy of your personal information and data portability.

Correction

Update or correct inaccurate personal information.

Deletion

Request deletion of your personal information (subject to legal requirements).

Opt-Out

Unsubscribe from marketing communications at any time.

Restriction

Limit the processing of your personal information under certain conditions.

Complaint

File a complaint with a supervisory authority if you believe we are not complying with privacy regulations.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us using the information below:

Address

Store Location: Salt City Center, Jordan